Frequently Asked Questions
Everything you need to know about your Numero Group order.
How long will it take for my order to ship?
Standard orders are typically processed within 2-3 business days. Once shipped, domestic delivery usually takes 5-7 business days, while international shipping varies by destination.
What is your return policy?
We accept returns on most items within 30 days of delivery, provided they are in their original, unopened packaging. Please contact our support team to initiate a return authorization.
Can I track my package once it has been sent?
Yes, as soon as your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international customers are responsible for any customs duties, taxes, or import fees levied by their local government.
My item arrived damaged. What should I do?
We take great care in packaging, but if your item arrives damaged, please email us within 48 hours of receipt with photos of the damage and your order number so we can arrange a replacement.